Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
| Online banking hotline* |
Mon-Sun: 00:00 - 24:00 |
* Calls made from landlines within Germany cost EUR 0.20 per call. Calls made from mobile phones never cost more than EUR 0.60 per call.
| Address: | Sparkasse Mecklenburg-Nordwest Mecklenburger Str. 9 23966 Wismar |
| E-mail : | info@spk-mnw.de |
| Fax*: | 03841/240-180 |
| Postal address: | Sparkasse Mecklenburg-Nordwest PF 1101 23951 Wismar |
| Sort code: | 14051000 |
| BIC: | NOLADE21WIS |
* Calls made from landlines within Germany cost EUR 0.20 per call. Calls made from mobile phones never cost more than EUR 0.60 per call.